Questions and Answers

Do I need a referral?

For private podiatry clients. no referral is required so you can book in right away. If you have a Workcover injury, Department of Veterans Affairs cards, Medicare Care Plan or 3rd party insurance claim then a referral is required. We also have HICAPS onsite so you can claim directly from your Private Health funds. If you are unsure then definitely chat with your doctor or give us a call!

Do you accept all health funds?

Yes. We have HICAPS facilities at our clinics. Please bring your card so you can claim directly from your private health fund. Please contact your private health fund for more information about your podiatry cover.

Does Medicare bulk bill or partially pay for Podiatry services?

Medicare will partially cover your Podiatry treatment if you have a valid Chronic Disease Management referral from your general practitioner. This means you pay the full amount for your treatment and then medicare puts a rebate back into your account.

What does a podiatrist do?

A podiatrist is a valued member of the Allied Health profession registered by the Australian Health Practitioner Regulation Agency (AHPRA). As Podiatrists, we are qualified to treat anything in the lower limb (from the hip down to your feet and toes!).

What should I bring to my appointment?

Please bring your footwear, orthotics, previous results, referral and medicare or insurance card. We also advise wearing appropriate clothing as we might get you to do some walking/activity.

Do you have a disability and require wheelchair access?

Yes. Our clinic locations have wheelchair access to all parts of the clinic, and a ramp and disabled parking spot at the front of the building.

What if I need to change or cancel my appointment?

We understand that life is unpredictable and you may not always be able to make your scheduled appointment. If you can’t make an appointment please contact us at least 24 hours prior to cancel or arrange for another time. This provides us with an opportunity to help others. If you cancel or do not attend a scheduled appointment without providing 24 hours notice, a fee may be charged.

Do you have a privacy policy?

Yes we do. Privacy and confidentiality is fundamental to Stance Podiatry’s values and undertakings. Our policies and procedures ensure that the personal information in our possession is handled sensitively, securely and in accordance with privacy legislation. You can access our privacy policy by clicking here.

Do you see DVA patients?

Yes. Stance Podiatry offers DVA Gold Card complete Podiatry services including Medical Grade custom & non custom footwear prescriptions, foot orthoses & general treatment billed directly to the Department of Veterans Affairs. A D904 referral from your GP is required. For more information click here. Please note, White Card holders may also be eligible, for more details see the link above